Shipping & Returns

Welcome KEEN Online Shop !

We promise to offer expedited shipping for our products with EMS or DHL.
Once the payment is processed, you will have your products within 3-5 business days (excluding weekends or holidays). Most orders are processed and received by customers within 1 week. Customers are told to track their shipments. If you do not receive your package after 15 business days, please contact us by email. Let's help check the status out for you. Our company is not responsible for automatically returned packages, if EMS failed to deliver the package due to incorrectly provided address or non-availability of the recipient.

In very rare cases, some products can be seized by customs, we have never had this happen, but in very rare cases, it is possible. Our Comapny is not responsible for any tax, liens or garnishment by customs. If products are seized by customs, we will replace products at no additional charge. So please do not worry. If you gave us an insufficient or wrong address to send to, it is possible that there will be a delay in delivery time. We also know that we are not responsible for delays in cases of poor air condition, support complications and UPS eaters or holidays.
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